Job Description

Job Description

Job Description

Description:

TITLE: Family Support Specialist

CLASSIFICATION: Part-Time- Non-Exempt

HOURS: Max of 29hrs/some evenings

REPORTS TO: Director of Programs

Job Purpose

Family Promise of Brevard is a 501(c)(3) nonprofit dedicated to preventing and ending homelessness for families with children. Our mission is to leverage the strengths of our community to empower and elevate families facing homelessness. We work to prevent homelessness through proactive case management and eviction prevention or move-in assistance. When families do face homelessness, we provide short-term shelter, meals, and supportive services to guide them through this challenging period. Additionally, we offer ongoing case management to ensure long-term stability and help families build a secure future in their homes.

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The primary focus of a Family Support Specialist is to deliver, coordinate, and document supportive services to families in our prevention, shelter, and stabilization programs, ensuring services are effective, trauma-informed, culturally responsive, and focused on long-term housing stability. The successful candidate will be accountable for providing service excellence from a place of empowerment and empathy. The work of the Family Support Specialist is performed with a high degree of independence as part of a dynamic team, and under the supervision of the Director of Programs or their designee.

Essential Job Functions

Direct Services (50%)

• Coordinate, deliver, and document family-focused services as part of a team.
• Work alongside referred families to create, or continue, a housing stability plan, setting mutually agreed upon goals and identifying the steps required to reach each of those goals.
• Support Intake procedures and walk-ins as needed.
• Provide support to the program team where needed.

Resource Connection (10%)

• Connect families with appropriate resources and services.
• Establish and maintain effective relationships with key stakeholders.
• Advocate for family needs and facilitate proactive solutions.

Administrative (40%)

• Maintain online case file records for every family, including documenting all case management activities and summary of services provided in compliance with our established policies and procedures.
• Complete accurate and timely entry and exit of families in HMIS as needed, ensuring an exit interview occurs to garner family feedback regarding their experiences with our organization and programs.
• Document self-sufficiency and health assessments in HMIS as appropriate.
• Upload information into monthly programs dashboard as directed and provide reports/stories of impact as required for funding sources.
• Participate in all staff activities: scheduled organizational meetings, trainings, and retreats.

Experience & Qualifications

• Minimum two years’ experience in social work or related field required.
• Experience working with homeless or low-income populations preferred.
• Prominent level of comfort using Microsoft Office (Word, Excel, Teams, SharePoint, etc.).
• Ability and experience in counseling clients in a social service setting.
• High level of proficiency in written and oral communications.
• Ability to handle multiple tasks simultaneously.
• Ability to work effectively with a wide range of people in individual and group settings.
• Ability to work well on your own under supervision of the Director of Programs or designee.

Education

• Bachelor of Art or Science in Social Work or related degree or experience.

Working Conditions

• Working in an office and/or community-based environment.
• Working hours for this position are not limited to an 8-hour workday. Must be available for occasional early morning, evening, and weekend work hours.
• This position will work out of the office daily with the potential to work from home up to 20%.
• Ability to safely lift and move objects up to 30 pounds.
• Reliable transportation is needed.
• Local traveling up to 35 percent of work week.

Our Commitment to Equity

In line with Family Promise of Brevard’s core values, we are committed to advancing diversity, inclusion, equity, social justice, and antiracism throughout our work. We value the different forms of experience and expertise on our team, and we strive to build an organization that leverages each employee’s unique skills and perspectives. We encourage people of all backgrounds to apply for this position, even if you have had a less traditional career path or do not think you check every box in the job description.

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