Job Description

Job Description

Job Description

Job Overview

We are seeking a motivated and detail-oriented IT Support Associate to join our growing team. This entry-level role is ideal for someone passionate about technology and eager to provide hands-on support to end-users. You will be the first point of contact for IT-related issues, ensuring smooth day-to-day operations across the firm. This hybrid role will be in the office 3 to 5 days a week and work from home the remaining days.

Responsibilities

• Provide first-level technical support to staff via phone, email, and in-person
• Troubleshoot hardware, software, and network issues on Windows-based systems
• Follow documentation to set up and configure laptops, desktops, printers, and mobile devices
• Assist with onboarding and offboarding of employees, including account setup and equipment provisioning
• Maintain inventory of IT equipment and software licenses
• Document support issues and resolutions in the help desk ticketing system
• Collaborate with senior IT staff on system upgrades, patches, and projects
• Support Azure virtual desktops and troubleshoot connectivity
• Ensure compliance with firm-wide IT policies and security protocols

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent experience
• 1 or more years of experience in a help desk or IT support role
• Comfortable providing IT support for a remote working environment with different time zones
• Strong understanding of Windows OS, Microsoft 365, and basic networking concepts
• Willingness to learn and grow within the IT field
• Occasional overtime and weekend hours during busy season (Jan-April & August-October)
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and manage time effectively
• Customer-focused mindset with a desire to help others

Preferred Requirements

• Familiarity with Active Directory, Azure Virtual Desktops, remote support tools, and ticketing systems
• Experience in a professional services or accounting firm environment

About Us

Topel Forman is a leading certified public accounting firm in the Midwest and the Denver region providing a wide range of attest, accounting, tax, advisory, and consulting services to individuals, professionals, closely-held and family-owned businesses and corporations. At Topel Forman, you'll find the high level of talent and expertise you'd expect from a larger firm, but with the accessibility and collaboration that are usually only available at a smaller organization. You can expect to work directly with clients, senior-level management, and partners with knowledge of various disciplines. A proactive, hands-on approach to our clients allows you to grow in your expertise and advance in your career. For more information on Topel Forman, please visit our website at

Benefits

• Competitive salary with the range of $60,000 to $70,000, with annual merit increases
• To learn more about our firm and benefit offerings, please visit our careers page.

Hybrid Work Internet Policy

Internet requirements for working hybrid: We require an internet plan with the following minimum upload and download speeds for best connection: 100+ Mbps download and 20+ Mbps upload. Home Wi-Fi should be password protected.

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