Job Description
Description:
We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you!
Position Responsibilities:
· Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
· Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
· Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
· Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
· Maintain up-to-date documentation of clients' IT systems and infrastructure.
· Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
· Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.
Qualifications
• Server Operating Systems:
o Installation, configuration, and troubleshooting
o Configure file, print, and remote access services
o Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
• Enterprise Email support of Microsoft Exchange/Exchange Online.
• Configuration and troubleshooting of the following:
o Hyper-V and VMware
o SAN Architecture
o Internal/External DNS
o Remote Desktop Services
• Advanced Configuration and Troubleshooting of Network Infrastructure including:
o VoIP
o Layer 2/3 Switches
o Routers
o Firewall
• Working Knowledge of Microsoft SQL Server
• Working Knowledge of Wireless Technologies
• Other Preferred Technical Knowledge
o Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
o Understanding of the relationship between switches, patch panels, and connecting nodes to a network
o Understanding of High Availability / Load Balancing solutions
Requirements:Credentials and Experience:
• Minimum 4 years’ experience in the following:
o Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
o Cisco Switching/VLAN/Routing/Firewalling Support
o Server Hardware Technologies (CPU/RAID/SCSI) Support
o Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+
Work from Home Requirements -
Work from a dedicated space lacking ongoing interruptions to protect client information
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